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Last updated 5 Nov 2026
This page sets out the terms on which Arhera sells sarees on arhera.in. It applies to arhera.in and to every order placed there. By placing an order you agree to these terms.
Arhera is the trading name of a sole proprietorship owned by Hema Pulagam, Hyderabad.
Our address is Flat No. 102, 1st Floor, Rachala Enclave, Lanco Hills Road, opposite Little Angel School, Sri Laxmi Nagar Colony, Manikonda, Hyderabad, Telangana 500089.
You can reach us on WhatsApp at +91 83748 46430 or by email at [email protected].
We are not registered for GST.
You must be 18 or older to place an order.
You sign in with your mobile number and a one-time code. There are no passwords. Keep your phone and your code to yourself. Tell us at once if you think someone else has used your account.
Almost every saree we sell is a single piece, and the product page says “Only one” when that is so. There is no other size. A saree marked “Only one” is gone once it is bought.
When you proceed to pay, the saree is held for you for a short time while you complete payment. If payment is not completed in that time, the saree goes back on sale.
Handloom sarees are made by hand. Colours and small details vary slightly, and our photographs are as true as a screen allows. A slight difference in shade is not a defect.
Prices are in Indian rupees. Shipping is free at present; any shipping charge is shown before you pay, and there are no other charges.
We are not registered for GST, so we do not charge GST, and the receipt we give you is a receipt, not a tax invoice.
If a saree is listed at a clearly wrong price, we may cancel the order and refund you in full.
Payment is online only, through Razorpay. You can pay by UPI, card, net banking or wallet, as Razorpay offers. We do not offer cash on delivery.
Razorpay handles your payment details on its own pages. We never see your card number, UPI ID or bank details.
Your order is confirmed when your payment succeeds.
Shipping is free. We deliver across India. We don't ship outside India yet.
When your saree is dispatched, we message you on WhatsApp if you chose to receive order updates when you paid and have not replied STOP since. The courier's name and the tracking number also appear on your order page, whether or not you chose updates.
We do not promise a dispatch date. If you need the saree by a particular day, message us before you order.
Please check your delivery address and mobile number before you pay. If a parcel comes back to us because the address was wrong or the parcel was refused, we will contact you to arrange redelivery, and the cost of sending it again is yours. If the parcel comes back because the delivery partner failed, we pay to send it again.
If you have not paid, you can cancel the order yourself on your order page while the saree is still held for you. If you do nothing, the hold ends by itself and the saree goes back on sale.
If you have paid and the saree has not yet been dispatched, message us on WhatsApp or by email and we will cancel it and refund the full amount to your original payment method.
Once the saree has shipped, the Returns section applies.
You can return a saree within 7 days of delivery.
The saree must be unused, unwashed, original condition, tags and packaging intact.
To start a return, write to [email protected] or message us on WhatsApp at +91 83748 46430 within 7 days of delivery. Tell us your order number and the reason.
Return shipping is paid by you, unless it arrived damaged or incorrect, or we made a mistake in sending it.
Once we receive the saree and check it, we refund the full price within 5 to 7 working days of receiving it. Refunds go to your original payment method. Your bank may take a few more days to show it.
We cannot refund a saree that has been worn, washed, altered or damaged after delivery.
Because every saree is a single piece, we cannot exchange it for the same saree. If you would like a different saree instead of a refund, tell us when you start the return. Exchanges depend on stock and the same conditions.
If your saree arrives damaged or is not the one you ordered, message us within 7 days of delivery, with photographs if you can. We will arrange the return at our cost and refund you in full or, if you prefer and stock allows, send a different saree.
The photographs, text and design on arhera.in belong to Arhera. Please do not copy or reuse them without our written permission.
We will deliver the saree you ordered, as described on the site. Our responsibility to you for any order is limited to the amount you paid for it, except where the law does not allow this limit. We are not responsible for delays or losses caused by events outside our control.
These terms are governed by the laws of India. Any dispute will be settled in the courts of Hyderabad, Telangana. Please talk to us first.
Hema Pulagam, Owner, Arhera.
Email: [email protected]
WhatsApp: +91 83748 46430
Address: as above.
We acknowledge within 48 hours and resolve within one month.
We may update these terms. The date at the top shows when they were last updated. The terms in force when you place an order apply to that order.